Career Opportunities

Our Client is the global leader in hospitality guest service technology, with a mission to elevate the guest experience of hotel partners and drive  incremental guest spend, and also build an in-destination tourist platform that can target the US$ 1.25 trillion international travel spend wallet through a  combination of advertising, commerce, and more.  The Company is committed to build the world’s largest tourism ecosystem that covers the entire travel journey: pre-, during, and post-trip.

Our Client provides a complimentary smartphone amenity installed in hotel rooms for guests to use both on and off hotel property, providing them with  free unlimited connectivity, up-to- date information, and a mobile commerce platform. This smart phone is already available in 82 countries around the world, covering 650,000+ hotel rooms and has helped millions of global travelers stay connected.


Career Opportunities with Global Leader in Hospitality Guest Service Technology

Career Opportunity 1 – 1 Headcount

We are partnering our client key account manager to assist with the search for VP/ Senior Director/ Director Product Management based in Hong Kong or in Singapore. This role will report to the CEO overseeing the newly setup OTA division.

JobCode: TLPMHK01
VP/ Senior Director/ Director Product Management based in Hong Kong  

OR

JobCode: TLPMSG01
VP/ Senior Director/ Director Product Management based in Singapore

Key Responsibilities:

  • Lead company-wide product innovation by overseeing the roadmaps and overall vision of the team. Relentlessly prioritize innovations to achieve growth goals
  • Communicate your vision extensively with stakeholders across the organization, particularly in the marketing department
  • Manage a team of product owners in supporting them to execute on their roadmaps.
  • Act quickly on trends and opportunities by staying up to date on an extremely dynamic and competitive industry
  • Understand Winning Market Strategies and support key initiatives
  • Identify and lead key opportunities through Destination lenses (e.g. Top destinations, domestic, Inbound).

Key Qualifications:

  • Extensive experience in online travel industry (web/mobile web/app)
  • Expertise in go to market and market fit strategy and product development
  • Extremely comfortable with data and analysis. Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
  • Experience working with designers solving complex user experience issues, preferably in an international E-commerce setting
  • A hands on approach driven by a passion for rapidly designing and building projects, then A/B testing their success
  • Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
  • Ability to motivate and inspire a team to achieve beyond what they imagined possible
  • MBA is a plus.

Key requirements:

  • Very strong business acumen and attention to detail. Ability to work autonomous and manage a wide variety of projects simultaneously and under a deadline
  • Strong influencing and networking skills, resulting in effective working relationships with other teams. Excellent communications and leadership skills
  • Outstanding analytical and problem-solving skills with online analytics tools and site performance software Google analytics
  • Extensive experience in the travel and/or E-commerce industry, ideally with knowledge of the markets of responsibility
  • Multicultural work experience a plus.

Ideally you will have worked with Online Travel Agencies(OTA), Banks and IOT (Internet of Things) companies. OTA experience is a MUST. Candidates with experience with the various companies preferred: Ctrip, Agoda, Expedia, traveloca, hotels.com, priceline.com, booking.com, hutchgo.com, amoma.com.

If you are up to the challenge and possess experience in mobile product management, and this is something you’d like to consider, send us your updated word profile along with your application and and please include the Job Code above and following information to SalesSearch@talentmarche.com:

  • Skype ID – to facilitate Skype Video interviews
  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.


Career Opportunity 2 – 1 Headcount

We are partnering our client key account manager to assist with the search for Head for Mobile Product Management based in Hong Kong or in Singapore. This role will report to the CEO overseeing the newly setup OTA division.

JobCode: TLMPMHK01
Head Mobile Product Management based in Hong Kong

OR

JobCode: TLMPMSG01
Head Mobile Product Management based in Singapore  

Key Responsibilities: 

  • Lead company-wide mobile product innovation by overseeing the roadmaps and
  • overall vision of the team. Relentlessly prioritize innovations to achieve growth goals
  • Communicate your vision extensively with stakeholders across the organization, particularly in the marketing department
  • Manage a team of mobile product owners in supporting them to execute on their roadmaps
  • Act quickly on trends and opportunities by staying up to date on an extremely dynamic and competitive industry
  • Understand Winning Market Strategies and support key initiatives
  • Identify and lead key opportunities through Destination lenses (e.g. Top destinations, domestic, Inbound).

Key Qualifications: 

  • Extensive experience in online travel industry
  • Expertise in go to market and market fit strategy and mobile product development
  • Extremely comfortable with data and analysis. Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
  • Experience working with designers solving complex mobile user experience issues, preferably in an international M-commerce setting
  • A hands on approach driven by a passion for rapidly designing and building projects, then A/B testing their success
  • Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
  • Ability to motivate and inspire a team to achieve beyond what they imagined possible
  • MBA is a plus.

Key requirements:

  • Very strong business acumen and attention to detail. Ability to work autonomous and manage a wide variety of projects simultaneously and under a deadline
  • Strong influencing and networking skills, resulting in effective working relationships with other teams. Excellent communications and leadership skills
  • Outstanding analytical and problem-solving skills with online analytics tools and site performance software Google analytics
  • Extensive experience in the travel and/or E-commerce industry, ideally with knowledge of the markets of responsibility
  • Multicultural work experience a plus

Ideally you will have worked with Online Travel Agencies(OTA), Banks and IOT (Internet of Things) companies. OTA experience is a MUST. Candidates with experience with the various companies preferred: Ctrip, Agoda, Expedia, traveloca, hotels.com, priceline.com, booking.com, hutchgo.com, amoma.com.

If you are up to the challenge and possess experience in mobile product development, and this is something you’d like to consider, send us your updated word profile along with your application and and please include the Job Code above and following information to SalesSearch@talentmarche.com:

  • Skype ID – to facilitate Skype Video interviews
  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.


Career Opportunity 3 – 1 Headcount

We are partnering our Collaboration Partner to assist with the search for Regional Head of Business Development and Commerce based in Hong Kong or in Singapore. This role will report to CEO for OTA Division.

JobCode: TLRHBDHK01
Regional Head of Business Development and Commerce based in Hong Kong

OR

JobCode: TLRHBDSG01
Regional Head of Business Development and Commerce based in Singapore

Key Responsibilities:

  • Lead company-wide business development/partnership and commerce innovation by overseeing the roadmaps and overall vision of the team
  • Lead strategic partnerships (banks, portals and IOT companies) planning process to define mutual performance objectives, financial targets and critical milestones on an ongoing basis
  • Evaluate partner performance and assess profitability, identifying areas to optimize revenue
  • Build strong working relationships with external partners and internal stakeholders including business development, lodging partner solutions, product, technology, customer operations, finance, and marketing operation
  • Identify and lead key strategic partnership opportunities through Destination lenses (e.g. Top destinations, domestic, Inbound)
  • Manage desktop, Mweb & App health and performance based on key metrics (traffic, conversion, transaction, error rate, etc.), using E-commerce best practices and site analytics tools and reporting
  • Conduct analysis to understand performance drivers by platforms, channels, etc., to uncover improvement opportunities and present recommendations to stakeholders
  • Diagnose product and site issues and raise issues to relevant teams for timely resolution
  • Support the development of alarming & automation roadmap, collaborating with key stakeholder to monitor, execute and provide feedback to drive accuracy.

Key Requirements:

  • Extensive experience in online travel industry and in E-commerce /M-commerce
  • Ability to frame, drive commercial and numerical analyses, negotiate complex deals, and turn these into concrete insights, actions, and business improvement opportunities
  • Advanced level competencies in analytical skills, appetite for business impact / execution, drive and influence across the organization
  • 5-8 years’ experience in strategic partner management, with a track record of turning around a partner relationship to drive significant results
  • 3-5 years’ of experience in independently negotiating contracts, preferably in an ecommerce or IT services environment
  • In-depth industry knowledge and execution experience in customer shopping experience, understand economic drivers of each players in the industry value chain
  • Extremely comfortable with data and analysis. Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
  • Experience working with designers solving complex mobile user experience issues, preferably in an international M-commerce setting
  • A hands on approach driven by a passion for rapidly designing and building projects, then A/B testing their success
  • Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
  • Ability to motivate and inspire a team to achieve beyond what they imagined possible

Knowledge and Skill Requirements:

  • Very strong business acumen and attention to detail. Ability to work autonomous and manage a wide variety of projects simultaneously and under a deadline
  • Strong influencing and networking skills, resulting in effective working relationships with other teams. Excellent communications and leadership skills
  • Outstanding analytical and problem-solving skills with online analytics tools and site performance software Google analytics
  • Extensive experience in the travel and/or E-commerce industry, ideally with knowledge of the markets of responsibility
  • Multicultural work experience a plus
  • Strong numerical & analytical skill and attention to detail.
  • Leadership with strong interpersonal skills in working with medium to large sized teams
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
  • Ability to successfully communicate proposals to potential partners.
  • Past success in mentoring sales teams that achieve long term relationships
  • Adapts well to and is energized by change
  • MBA is a plus

Ideally you will have worked with Online Travel Agencies(OTA), Banks and IOT (Internet of Things) companies. OTA experience is a MUST. Candidates with experience with the various companies preferred: Ctrip, Agoda, Expedia, traveloca, hotels.com, priceline.com, booking.com, hutchgo.com, amoma.com.

If you are up to the challenge and possess minimum 3 – 8 years of experience in                E-commerce or IT services environment in Hong Kong or Singapore, and this is something you’d like to consider, send us your updated word profile along with your application and please include the Job Code above and following information to SalesSearch@talentmarche.com:

  • Skype ID – to facilitate Skype Video interviews
  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.


Career Opportunity 4

We are partnering our client key account manager to assist with the search for Regional Head of Operation & Customer Service (Regional) based in Hong Kong or in Singapore. This role will report to the CEO overseeing the newly setup OTA division. 

JobCode: TLHOCSHK01
Head of Operation & Customer Service (Regional) based in Hong Kong

OR

JobCode: TLHOCSSG01
Head of Operation & Customer Service (Regional) based in Singapore

Key Responsibilities:

Customer Service Delivery

  • Define and drive the short and long-term operational strategy globally, ensuring end to end delivery of differentiated, excellent service
  • Lead and deliver world class KPI and business metrics results in multiple contact centres across multiple countries worldwide
  • Manage and develop a high performing team of customer service delivery managers, service performance managers, team leaders and travel consultants
  • Drive client delight through responsive, value additive service performance management, partnering with account management teams globally and regionally
  • Partner with Business Leaders & Finance on headcount planning and forecasting
  • Perform root cause analysis around issues, and developing value additive improvement plans
  • Identify best practices/processes, and ensure recovery plans where required
  • Maximize revenue opportunities with service delivery
  • Partner with critical teams and partners to drive results and manage performance
  • Participate in client facing interactions (escalation & new business opportunities)

Technology Operations Support

  • Ensure a set of operational practices are followed to assure quality and long-term health of the services your team owns
  • Perform reviews of all infrastructure designs to make sure that they address failure modes, scalability, security and are suitable for tier 1 services
  • Represent your services and team in multi-functional discussions
  • Work with the product and program management team to maintain a roadmap for your team
  • Provide tier 3 operational support for the services you own. This includes providing an on-call rotation and acting as conduit to resolve issues
  • Make improvements to your services to insure their success. This includes performing routine review of key practices, diving deep into significant anomalies and taking corrective actions as necessary
  • Promote and demonstrate the Operational Excellence mentality

Technology Operations

  • You will engage the End User population and customer teams with regards to new solutions or potential issues. This will include ability to effectively survey the population periodically and dedicatedly disseminate End User information via email notifications and newsletters
  • Represent the department as an active participant in various strategic initiatives, projects and business-related activities that directly impact User Facing Operations
  • Provide team leadership, mentorship, and management expertise on all matters regarding technical support for the business
  • Plans, directs, leads, assume ownership and full accountability for the strategic and tactical operations of the Field Services Team within User Facing Operations
  • Partner with all levels of IT and Business Management to deliver world-class IT services and solutions to the cross functional IT team’s internal and external customers
  • Act as a business liaison and relationship manager with the various business units supported. 

Key Requirements:

  • Experience in the travel industry
  • ITIL foundations certification (Service Desk, Incident Management, Problem Management, and Change Management) would be beneficial
  • A minimum of 6 years of experience with a significant IT background in supporting day-to-day operations in a 24×7 environment
  • Significant experience of leadership positions in contact center operations
  • Expertise in key aspects of service management and operational client management, including:
    • Metric delivery and service level management
    • Coaching, development, mentoring
    • Recruitment
    • Productivity & quality
    • Motivation & recognition
    • Continuous improvement
    • Client management; able to build trustworthy and enduring relationships

Ideally you will have worked with Online Travel Agencies(OTA), Banks and IOT (Internet of Things) companies. OTA experience is a MUST. Candidates with experience with the various companies preferred: Ctrip, Agoda, Expedia, traveloca, hotels.com, priceline.com, booking.com, hutchgo.com, amoma.com.

If you are up to the challenge and possess minimum 6 years of experience with an IT background in supporting day-to-day operations in a 24×7 environment in Hong Kong or Singapore, and this is something you’d like to consider, send us your updated word profile along with your application and and please include the Job Code above and following information to SalesSearch@talentmarche.com:

  • Skype ID – to facilitate Skype Video interviews
  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.


Career Opportunity 5 – 1 Headcount

We are partnering our client key account manager to assist with the search for Head of Customer Loyalty and Retention based in Hong Kong or in Singapore. This role will report to the newly appointed CEO. 

JobCode: TLHOCSHLR01
Head of Customer Loyalty and Retention based in Hong Kong

OR

Head of Customer Loyalty and Retention based in Singapore

Key Responsibilities: 

  • Design a world-class loyalty program to encourage customer participation and achieve maximum business benefits
  • Model complex loyalty business problems, discovering program insights, build best-in-class and sustainable long-term program financial model
  • Plan marketing strategy to facilitate member acquisition and engagement
  • Create, implement and manage an effective customer retention strategy that will maximize life-time value and minimize churn
  • Design value generating and protecting campaigns and propositions to drive value from the customer base
  • Work closely with customer insight to develop a highly segmented targeted CRM strategy, to predict members’ propensities to spend and to understand Customer life cycle/stage modeling and segmentations
  • Improve the customer experience by identifying change to contact strategy, processes and system improvements

 Key Experience required: 

  • 8+ years of experience in loyalty marketing
  • Proven, senior level customer retention experience, ideally gained within a large, consumer facing organization
  • Travel and/or hospitality experience would be highly desirable, however is not essential
  • To have led the launch of various marketing and partner campaigns to convey the program’s value and benefits to stakeholders across different communications platforms and leading mobile app projects to maximize rewards for members via leveraging data analytics
  • Extremely commercial minded with experience of managing a marketing budget to drive customer value and loyalty
  • Exceptional communicator with an ability to influence stakeholders at a senior level
  • Ability to lead on change and drive innovative customer engagement strategies.

Ideally you will have worked with Online Travel Agencies(OTA), Banks and IOT (Internet of Things) companies. OTA experience is a MUST. Candidates with experience with the various companies preferred: Ctrip, Agoda, Expedia, traveloca, hotels.com, priceline.com, booking.com, hutchgo.com, amoma.com.

If you are up to the challenge and possess minimum 3 – 8 years of experience in
E-commerce or IT services environment in Hong Kong/ Singapore, and this is something you’d like to consider, send us your updated word profile along with your application and and please include the Job Code above and following information to SalesSearch@talentmarche.com:

Skype ID – to facilitate Skype Video interviews

  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.


Career Opportunity 6 – 1 Headcount

We are partnering our Collaboration Partner to assist with the search for Head of Merchant Partnership based in Hong Kong. This role will report to the APAC CEO based in Shenzhen.

JobCode: TLHMPHK05
Head of Merchant Partnership based in Hong Kong 

Key Responsibilities

  •  Develop sales strategies and facilitate members to launch the testing service in order to achieve the business targets
  • Act as the business owner to ensure our strategies be implemented correctly and achieve business target
  • Building and maintaining relationships with leaders in key partners within the local market
  • Conduct internal and external product training
  • Working with other members of the Product & Marketing Development staff to develop a solid business case to support recommendations on new potential offerings or business opportunities both within existing Fields of Interest and also within new Fields of Interest
  • Managing, monitoring and expanding alliances in local market and ensuring highly effective relationships with these partners
  • Give working safety instruction training to new employees.

Experience required

  • Good selling and presentation skills as well as communication and organization.
  • Good negotiation and presentation skills
  • Proficiency in office software and English
  • Adaptable to different cultures
  • Possess good knowledge of sales, textile testing criteria, the industry as well as the company’s product & service
  • Clearly understand the company’s branding & marketing mix
  • Ability to work independently and self-motivate
  • Proactive and flexible; willingness to travel extensively
  • Proven success with meeting and exceeding sales and revenue goals and new business development
  • Demonstrated track record of alliance construction, management and monitoring
  • Extremely comfortable with data and analysis. Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
  • Experience working with designers solving complex mobile user experience issues, preferably in an international M-commerce setting
  • A hands on approach driven by a passion for rapidly designing and building projects, then A/B testing their success
  • Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
  • Ability to motivate and inspire a team to achieve beyond what they imagined possible.

Knowledge and Skill Requirements

  • Bachelor degree or above
  • Over 8 years sales related working experience in related product category
  • Preferred Qualifications
  • Able to work independently and adapt quickly to changing situations
  • Professional sales skill and working method
  • Should have clear business mind with positive work attitude
  • Result-driven, ambitious

Ideally you will have successfully sign partnership channel agreements with one or more of the service providers listed here: Caterspot, foodpanda, deliveroo, shopee, Carousell, Deja, Groupon, Zalora, Grab, Uber, Comfort Delgro Klook, OpenRice, Alipay, didi,HK Movie etc.

If you are up to the challenge and possess minimum 8 years of sales related working experience in related mobile product category in Hong Kong, and this is something you’d like to consider, send us your updated word profile along with your application and and please include the Job Code above and following information to SalesSearch@talentmarche.com:

  • Skype ID – to facilitate Skype Video interviews
  • WhatsApp mobile – to facilitate timely communication between recruiters and you
  • Your email address
  • Resume and salary information upon application

We regret that only shortlisted candidates will be contacted.